Making a purchase couldn't be easier. Just browse our catalog and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Check out"" and you will be asked for the few details that we need to be able to satisfy your order.
We try to ensure that all items on the website are in stock although inevitably sometimes we do run out of stock of some items. When we sell out of a product we will either remove it from the website or mark it on the website as "OUT OF STOCK".
If in the exceptional circumstance that we take your order for an item, but run out of stock prior to your order being dispatched, we will remove the item from your order. If the item will be back in stock within 10 working days we will place on Back-order and dispatch once the item is received.
We accept payment by PAYPAL, which is a free online payment service.
We ship all our products using Royal Mail 2nd Class. Orders over £20.00 are sent with the "signed for" option.
There are no additional shipping charges.
Under UK law, you have the right to cancel the contract for your purchase within 14 days of delivery.
To cancel a contract please contact us by email at firstname.lastname@example.org within 14 days of receiving your goods. Customers are required to pay the cost of returning the items to us at our current business address (found in "Returns Policy" section). Please ensure you obtain proof of postage.
We recommend that you use a recorded-delivery service. Note that you will be responsible for the costs of returning the goods to us when cancelling an order.
You consumer rights allow you to cancel the contract at any time up to 14 days after the goods have been received. If you have not received your goods but wish to cancel you must refuse any parcels which are sent to you. If you received free delivery for your order and cancel part of the order and the new total amount falls below the free delivery threshold then your refund will be issued less the corresponding postage for the new cost of the order.
All refunds will be made within 30 days of notification of cancellation.
Your order will be dispatched within 5 working days. Please allow up to 15 working days for delivery. Should your order fail to arrive please email email@example.com and we can take the necessary procedures to issue a claim for lost post with Royal Mail.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using industry standard SSL encryption in conjunction with PayPal. We do not hold any credit card details on file, just name and address.
In the unlikely event that you have a complaint concerning an order, please contact us by e-mail at firstname.lastname@example.org . We will acknowledge receipt of your email within 2 working days. Your complaint will be personally dealt with, and you will be kept informed during all stages of the complaints procedure.